Postage Information and Discount Code Use
Here at 15mm.co.uk we have a very straight forward postage rate and shipping system. All orders UK placed are charged 5.00GBP during the checkout process for postage and packing unless they are of a product value of 80.00GBP or more in which case shipping is FREE. International Orders outside of the UK covering the rest of the world are charged at 6.00GBP postage and packing unlerss they are product value of 80.00GBP or more in which case shipping is FREE. These postage bands apply to all world zones equally. We use Royal Mail standard packages and standard airmail and we aim to dispatch all normal orders within two to four working days but please allow up to thirty days for delivery as per our terms. Specialist or very large or pro-painted orders may take longer and you will be informed by email if this is the case.
You will be asked to enter your billing / shipping address during checkout when all of your chosen items are in your cart when you click 'checkout'. Once you have entered your address you will be asked to select your postage rate. You will then enter any discount code you have, the total will alter on screen, and then you complete checkout and pay thereby placing your order with us.
If you have a requirement other than the standard shipping (used in 99% of our orders dispatched) then these fall into two categories. Choose either 'Collect in Person' which is a free shipping option only to be used at times of Convention attendence by 15mm.co.uk where your order can be collected by hand from our staff. Or choose 'Signed for Delivery' which incurs a higher charge but in return makes use of Signed for Delivery by Royal Mail in the UK or international signed for option for all locations outside of the UK.
You have the option each time you wish to order from us of creating a customer account OR going through the process as a Guest. While you do not have to register an account the advantage of doing so is that you will not have to enter your information more than once each time you return to us. Upon occasion we may also make unique offers to customers who have an account though our website.
Discount Codes and their Use
We will upon occasion create limited time or product particular discount codes. These codes will be words or numbers which are entered into a special box on screen during the checkout process and using them will result in your product total altering live on screen showing they have taken effect. You may only use one code per order. For direct payment gateways, the discount code is entered on page two of the checkout process when customers have the opportunity to select a shipping method and enter in card information. They then complete the order.
PayPal Express, being an offsite payment gateway, works a bit differently. This is the PayPal Express Checkout's workflow: when checking out, a customer goes to paypal.com right away, where PayPal collects their shipping and billing addresses. After that, a customer returns to the 15mm.co.uk site where they pick a shipping rate, type in a discount code (enter it correctly), the price is updated accordingly and, on that same page, the customer finalises the transaction.